With Grace Concierge handles the appointments, the paperwork, and the phone calls — so your family can focus on what matters most: time together.
Hi, I'm Rosie — a Certified Medical Assistant and former home health aide with years of hands-on experience supporting elderly individuals and their families through the complexities of healthcare.
I started With Grace Concierge because I saw firsthand how overwhelming the medical system can be for seniors — missed appointments, confusing paperwork, no one to speak up for them. I became that person. Now I bring that same care to families across the Atlanta area.
Whether I'm coordinating your loved one's care virtually throughout the week, or sitting beside them in the exam room on a Monday or Tuesday visit — I show up fully, every time.
From virtual coordination to in-person advocacy — With Grace Concierge meets your family where you are.
Available Mondays and Tuesdays only. I attend visits alongside your loved one — making sure their voice is heard and nothing is missed.
We handle all calls, confirmations, referrals, and reminders — so nothing slips through the cracks and your loved one is always prepared.
We organize health histories, medication lists, and care documents so every provider has what they need — and so do you.
Adult children who live far away deserve to stay informed. We send clear written summaries after every appointment and coordination interaction.
We track prescriptions, manage refill timelines, and coordinate with pharmacies to keep your loved one's medications consistent.
We navigate patient portals on your loved one's behalf — reviewing provider notes, accessing test results, and supporting telehealth visits.
From your first call to your first appointment — we make it easy.
We learn about your loved one's needs, current care situation, and what support would help most. No pressure — just a real conversation.
We collect provider info, patient portal access, and a signed release so we can communicate with your loved one's medical team on their behalf.
We organize existing records, schedule any pending appointments, and establish a communication rhythm that works for your family.
You receive updates after every appointment and interaction. You always know what's happening, what's next, and that your loved one is in good hands.
With Grace Concierge is designed for seniors and the families who love them — wherever they are.
Seniors who want a trusted advocate to navigate appointments and paperwork without feeling alone or overwhelmed.
Families who can't be physically present but need someone reliable, local, and knowledgeable watching over their parent.
Seniors managing multiple conditions, providers, or medications who need consistent coordination to avoid gaps in care.
Patients leaving the hospital who need follow-up appointments scheduled, medications managed, and care coordinated right away.
Month-to-month plans. Cancel anytime. All plans include a complimentary onboarding consultation.
All in-person visits are scheduled Mondays or Tuesdays in the South Atlanta service area. Virtual services are available Monday through Friday.
Honest answers to the questions families ask most before getting started.
You absolutely can — and you should keep doing that. But here's what most families experience: they call, mom says "it went fine," and the conversation moves on. What doesn't come through is what the doctor actually said, whether medications changed, what follow-up was ordered, or what concern was flagged that mom forgot to mention. That's not anyone's fault — it's just how memory works as we age.
At With Grace Concierge, I access provider notes through the patient portal, follow up directly with the doctor's office, and piece together the full picture — then deliver it to you clearly. You're not replacing your relationship with your parent. You're adding a professional layer that love alone can't provide.
"I'm not replacing your call to mom. I'm making sure that when you call, she's actually okay — not just telling you she is."
Three ways, used together. First, I call your loved one shortly after the appointment for their account of what happened. Second, I access their patient portal — where providers post clinical notes and prescriptions within 24–48 hours — using login credentials provided during onboarding. Third, when needed, I call the provider's office directly as an authorized care coordinator using a signed release from your loved one.
On in-person visit days (Mondays and Tuesdays), I'm in the room — which eliminates the information gap entirely. You'll receive a written family update within 48 hours of every appointment regardless of tier.
Doctors are managing hundreds of patients and are not responsible for keeping families updated after every visit. Unless your loved one has signed a specific release, HIPAA laws actually prevent providers from sharing information with family members without consent.
What With Grace Concierge does is obtain proper authorization from your loved one upfront — so I can legally communicate with their providers, access their portal, and relay accurate information to you. We bridge a gap the medical system was never designed to fill on its own.
Your parent's doctor's job is to treat. My job is to make sure nothing gets lost between the treatment and your family.
No — and that distinction matters. Home health aides provide hands-on personal care. Nurses provide clinical assessment and treatment. With Grace Concierge provides care coordination and patient advocacy — making sure your loved one's medical care is happening, being tracked, and communicated to your family.
What makes us different is that our founder is a Certified Medical Assistant with home health aide experience. That clinical background means we understand what's being said in appointments, we know what questions to ask, and we recognize when something needs escalation — without overstepping into clinical care.
Complete Advocacy plan clients have access to an emergency coordination line. If something urgent arises — a hospitalization, a sudden change in condition, a medication concern — I respond immediately. I coordinate with providers, notify family contacts, help navigate next steps, and stay with the situation until it's resolved.
For Virtual and Hybrid plan clients, urgent situations are escalated within the same business day. You will never be left wondering who to call or what to do. That's the whole point of having us.
This is exactly the right question to ask. Every client signs a service agreement that includes a strict confidentiality clause. All client information is handled with HIPAA-standard care and discretion. I do not share, sell, or disclose any client information to any party outside of those explicitly authorized by your loved one.
Beyond legal protections, trust is built through consistency. I show up, I follow through, I communicate clearly, and I do what I say I will do — every time.
We treat your family's information the way we'd want our own family's information treated.
"Having Rosie at my mother's appointments changed everything. She asked questions we didn't even know to ask and made sure Mom understood the doctor's instructions before leaving."
"I live in New York and my father is in Atlanta. Before With Grace Concierge, I was constantly anxious about his appointments. Now I get a full summary the same day. Worth every penny."
"I was managing six specialists for my husband after his stroke. The scheduling alone was a second job. Rosie took it all over and I finally feel like I can breathe again."
Fairburn, GA & Metro Atlanta
In-person · Mondays & Tuesdays
In-person visits are available Mondays and Tuesdays throughout South Atlanta and surrounding Fulton and Fayette County areas. Virtual services are available to families nationwide.
Book a free 30-minute consultation. No commitment, no pressure — just a real conversation about how With Grace Concierge can help.